PRIVACY POLICY

1. Introduction

Hockleys Windows Ltd (“we”, “us”, “our”) is committed to safeguarding your privacy under UK GDPR. This policy describes how we collect, use, store, and share your personal data when you visit our website, request a quote, or contact us via forms, phone or email.

2. Data Controller

Hockleys Windows Ltd
Hockleys Business Centre, Valley Road, Clacton‑on‑Sea, Essex, CO15 4AE
Phone: 01255 431568 · Email: hockleyswindows@gmail.com
A family‑run window, door & conservatory specialist with over 40 years in the Clacton community.

3. Personal Data We Collect

Contact/quote forms: first name, surname, phone, email, postcode, chosen service, and message.
Communications: information exchanged via phone or email regarding products, quotes, and contracts.
Website analytics: anonymised IP, device/browser type, pages visited, session duration, collected via essential and performance cookies only—no advertising or profiling cookies.

4. How We Use Your Data

We use your data to:

Provide quotes and schedule consultations/installations for windows, doors and conservatories.
Send confirmations, project updates, and follow-up communications.
Improve our website and services using anonymised analytics.
Comply with accounting, warranty, and regulatory requirements.

5. Legal Basis for Processing

Contractual necessity: to fulfil your product or service requests.
Legitimate interests: to operate and enhance our business and website.
Consent: where provided for follow-up communication.
Legal obligation: for record retention and compliance.

6. Data Sharing

We do not sell or rent personal data. We may share it with:

Service providers (web hosting, bookkeeping, analytics) as data processors under contract.
Legal or regulatory authorities, where required by law.

7. Cookies & Tracking

Essential cookies: required for form submission and navigation.
Performance cookies: allow anonymised analytics via e.g. Google Analytics.
We do not use advertising, profiling, or third-party tracking cookies.
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8. Data Retention

Inquiry and job records: retained for up to 7 years for business and legal purposes.
Analytics session logs: deleted after 24 months; aggregated analytics retained as needed.

9. Your Rights

You have the right to:

Access, correct, erase, restrict, or port your data.
Withdraw consent or object to processing.
To exercise your rights, contact us via phone or email. You may also lodge a complaint with the ICO.